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FAQs

Browse our list of frequently asked questions

Information update 28 October 2024

We understand these are uncertain times and we want to be as flexible as possible, enabling you to book with confidence

Cancellation due to travel restrictions or health issue will be free of charge if cancelled up to 21 days before the date of your stay for most of our properties*. A credit note equivalent to the deposit paid will be issued to use within the next 12 months.


We would like to reassure you that we are taking care of our guests and team, being consistent with our already high standards of hygiene and cleanliness, and implementing additional measures based on the guidelines given by local health authorities.

We 're available to answer any of your questions and doubts concerning your upcoming trip or a future reservation. Contact us at reservation@dubrovnikchicrentals.com or if you prefer to talk to us, call us at 00 385 99 42 42 442.


* Villas and some properties in our portfolio have stricter change and cancellation terms that differ from those in our standard T&Cs. These will be highlighted to you before you book

The above information is correct as at 28.10.2024. We reserve the right to change our policies in light of new information or travel restrictions.

About Dubrovnik Chic Rentals

Renting a property in Dubrovnik offers more freedom and privacy than most other accommodation options. By staying in one of our holiday lettings, you can enjoy the villa or apartment as if it were your own.

No hotel timetables, no dress codes and more private space – you can truly relax. You can eat what and when you like, enjoy more than one room and have outdoor areas all to yourself!
Don't worry – it doesn't mean that we only have expensive rental properties! We offer a range of 'chic' apartments and villas in Dubrovnik for a range of budgets.

For us, 'chic' simply describes an elegant, charming, stylish and cosy property. It doesn't have to be five-star, but it must be high quality and have that 'wow factor'.
Yes – some of them are properties that we manage full time and others are only added to the listing if they meet our demanding criteria. We regularly visit (at least once a year) those that are managed by other people to make sure that they're still of a high standard.

The property, location and extras

The accommodation will be thoroughly cleaned and prepared before you arrive. When you depart, you're expected to leave the property in a reasonable condition (for example, taking out rubbish bags).

If you'd like extra cleaning during your stay, please let us know during check-in. We can then arrange a schedule and let you know if there'll be an additional cleaning fee.

Each property profile has a map of Dubrovnik showing where the holiday apartment or villa is. It also describes the nearest transport stop (taxi, bus or ferry), plus the immediate area and surroundings.
All accommodation has:

.bed linen and towels (except beach towels)
.cooking utensils (pots and pan)
.kitchenware (plates, cutlery and glasses)

Other items (such a hairdryer, an iron or an internet connection) depend on the property.
We can provide cots and high chairs (subject to availability). Please contact us to request one before you arrive!
The total number of people allowed to stay in the property is restricted to the number that you booked and paid for. If you'd like to add an additional person, let us know straight away.

If your group is larger than you stated, you'll have to pay for the extra people immediately. Otherwise, you will be required to vacate the property without a refund.

Charges, damage deposits and receipts

No – there are no hidden charges or surprises! All prices include taxes although, in rare cases, there may be an extra local tax. However, this information is clearly stated on either your booking confirmation email or the property profile.
The total number of people allowed to stay in the property is restricted to the number that you booked and paid for. If you'd like to add an additional person, let us know straight away.

If your group is larger than you stated, you'll have to pay for the extra people immediately. Otherwise, you will be required to vacate the property without a refund.
Some properties may require that you pay a damage deposit on arrival – the amount can vary from 200€ to 500€ (it will be stated on the profile of the property that you book).

We will refund the deposit in full on the day you leave, provided:

  • nothing is broken, damaged or missing
  • the apartment is not left in an abnormally dirt state
  • there are no outstanding charges (incurred before, during or after your stay).
Depending on the apartment or villa, you can pay either in cash or with your credit card. Please check your arrival instructions for details.
Tell us or the property owner as soon as possible, so that we can assess the damage. We'll do our best to fix or replace the item and then decide whether we'll have to charge you.
If you need a receipt of payment or a rental agreement with the property owner, please let us know at least 48 hours before you arrive. The property's manager will prepare one for you.

Before you book

We suggest that you make your travel arrangements prior to booking a holiday property in Dubrovnik with us. That way, you'll avoid any problems if you can't find a flight or they're too expensive.

Car parking

Parking facilities vary according to the property. They will be clearly stated on the property profile.
The Old Town is car free; there is parking nearby but the fees can be quite high ( 3- 11 EUR  per hour). If you're staying in Dubrovnik's Old Town, we suggest parking your car close to the city walls to unload your luggage and to check-in. Once finished, you can drive your car to a cheaper public car park.

We recommend the 24-hour public car park at the entrance to the Old Town on ulica ('street') Ilina Glavica, which is a short 15-minute walk into the city. The car park has hourly, daily and weekly rates (which are seasonal). If you're planning to park for 24 hours or more, tell the cashier so that you pay the correct price.

Pets and smoking

We're sorry – pets are not allowed (unless otherwise stated by the property owner). This is because some people have allergies to pets. We also want to avoid any possible damage.
Each property's profile will state whether smoking is permitted. If it's non-smoking, you can smoke in the outside areas (such as on the balcony or terrace).

Arrival and check in

Yes, we do provide an airport transfer service. Contact us to request this.
The check-in arrangements will depend on the property. It's a good idea to contact the person who manages the property (either us, the owner or the manager) before you arrive in order to arrange a suitable check-in time and procedure.

For a smooth, fast check in, we suggest you text or call the relevant contact (using the number on your confirmation email) as soon as you arrive in Dubrovnik (at either the airport, the transport terminal or the city's outskirts).

They'll then meet you at the apartment or villa to check you in, show you around, explain anything important, take payment (plus a damage deposit, if relevant) and give you the keys.
When you check in, you'll be asked for your passport details to register you with the local authorities. Please don't worry! This is a normal, standard procedure in Croatia.
You will be asked to pay:

  • the remaining balance
  • the damage deposit (if applicable – see your confirmation email).

The standard method is cash only, unless stated otherwise on the confirmation email and the property's profile. We operate a strict 'no cash, no check-in' policy.
The standard check-in time is between 16:00 and 21:00, unless stated otherwise on the property's profile. It's also given in your booking confirmation email.
Let us know in advance if you'd like to check in sooner and we'll do our best to accommodate you. However, you may not be able to have an early check-in, depending on when previous guests depart and cleaning.

If an early check-in isn't possible, you can leave your luggage at the property from 11:00 onwards. When you return at the normal check-in time (16:00), your apartment or villa will be ready.
Yes, but you have to let the relevant person know in advance. Other guests will usually be checking out of the holiday apartment or villa on the same day you arrive.
You should contact the person indicated on your booking confirmation email (their name, phone number and an alternative number will be included).

We'll also be available during normal business hours (09:00 to 17:00, Monday to Friday) to answer your questions. You'll be given a different number for outside business hours and in case of emergency only.

Check out and departure

The relevant contact will meet you at the holiday villa or apartment at 10:00 (if you didn't arrange a different check-out time) to:
  • inspect the property
  • refund the damage deposit (as long as there is no damage and the property is left in reasonable condition).

(You must report any damage during your stay. Read our terms and conditions about the use and care of the property and its equipment.)
If you'd like to check out later, ask the property manager when you arrive if this would be possible.

Even if you must check out at the standard time of 10:00, you may be able to leave your luggage until you leave for the airport. Contact us or the manager to arrange this.
The standard check-out time for all our listed properties is 10:00.

Property owners and managers

We're always keen to find more high-quality holiday rentals in Dubrovnik. In the first instance, contact us. We'll then arrange to meet you and view the apartment or villa to make sure it meets our criteria and that our guests will love it.